Our Standard Delivery shipping is available for all products on the website. The Standard Delivery option promises your package to be delivered by a maximum of 5 days. Moreover, Express Delivery is our second option which is has a faster delivery system. It takes a minimum of 2 days and a maximum of 3 days. Finally, our VIP Delivery to the Unwritten Lines enthusiasts who cant wait to get a hold of our products. The VIP Delivery takes between 1 to 2 days.

Shipping Policy:

Before being dispatched, all items are examined and carefully hand-packed. As with normal courier procedure, before receiving your items, you can check the contents of the package. We cannot be held accountable for any damage or lost objects that might have happened after the items have been received. Please check if all items are delivered in perfect condition. However, if there was damage from the courier or a mistake in the items, the customer is completely inclined for a refund or an exchange.

The delivery time on all goods is an estimation based on the service the customer has chosen. We will be fully responsible for late or incomplete shipments. When your order has been received, an email or SMS will be sent to confirm your order and an estimation to when your products will arrive.

Unwritten Lines Policies:

Currently, Unwritten Lines does not allow returns for products sold through the online store. We do, however, allow returns if you obtain an incorrect order. In the form of online store credit, returns of wrong or faulty goods will be refunded.

Please contact us via whatsapp or email if you think you have received an incorrect or faulty order.

The Online Store of Unwritten Lines is managed and run by the team of Unwritten Lines. If you have any questions about this site or would like additional details, please feel free to call us on +971501790305 from Saturday to Thursday, 9am - 5pm.

We pride ourselves on honesty and openness to our customers at Unwritten Lines. We have included the Privacy Statement so that visiting and buying items from our website can be comfortable and safe.

By accessing the site, you represent, warrant and accept that the rights of any third party, including trade secret, copyright, trademark, trade dress, privacy, patent or other personal or proprietary rights, will not be plagiarized, violated or infringed by all materials of any kind sent by you to Unwritten Lines through the Site or for inclusion on the Site.

If you use the Unwritten Lines Platform, you are responsible for keeping your account and password confidential and for limiting access from any device to your account, and you agree to take responsibility for any activity that occurs under your account or password. The Website shall not be responsible or liable, directly or indirectly, in any manner whatsoever for any loss or harm of any kind arising out of or in connection with your failure to comply with this section.

You can not use this website for any commercial reason, such as the selling of goods or services of any sort. You must obtain prior written permission from Unwritten Lines to make commercial deals of any kind on the Website, whether through ads, queries, links, or any other means of communication. Unwritten Lines shall investigate and take appropriate legal action against any person who breaches this section, including, without limitation, the removal from the Site of the offending communication and the prohibition of the use of the Site by such violators.

Unwritten Lines can terminate, without a license, express consent, legitimate protection or fair use exemption, the rights of any user who uses this website to unlawfully transmit copyrighted material. You guarantee that the information would not infringe the copyrights or other rights of third parties if you send information to this website.

You accept and consent that all rights, titles and interests in and for any copy, translation, alteration, adaptation, derivative work or enhancement of the On-line Materials produced by or for you will be held by Unwritten Lines. You must execute, or obtain the execution of, any instrument at the request of Unwritten Lines that may be appropriate to grant these rights, titles or interests to Unwritten Lines, or to perfect certain rights, titles or interests under the name of Unwritten Lines.

You understand and accept that Unwritten Lines can terminate your access to the Web, or exercise any other remedy available and delete any unauthorized user information, in the sole discretion of Unwritten Lines, and without prior notice, if it has violated or is inconsistent with these Terms of Use, or violates the rights of Unwritten Lines, or any third party, or violates the law. You accept that monetary damages for violations of these Terms of Use do not provide an appropriate redress for Unwritten Lines and you consent to injunctive or other reasonable relief for such violations. If required by law or subpoena, Unwritten Lines may release user data about you.